Satisfaction Guarantee

Dear Customers,

Your satisfaction is our top priority. We are committed to providing high-quality products and services, ensuring an exceptional shopping experience.

Here are our satisfaction guarantees:

1. Money-Back Guarantee: If, for any reason, you are not completely satisfied with your purchase, you can return it within 14 days for a full refund, no questions asked. The return shipping cost remains your responsibility, and our customer service will provide you with the return address via Mondial Relay.

2. Easy Exchange: If the product does not meet your expectations or there is an issue with size, color, or performance, we offer a free exchange. Simply contact our customer service at contact@okko-mode.com, and we will arrange the return and shipment of the new product, subject to stock availability.

3. Responsive Customer Service: Our customer service team is available to answer all your questions and resolve any concerns quickly. You can contact us via email.

4. Guaranteed Quality: All our products undergo strict quality checks before being shipped. We work with trusted suppliers and partners to offer you reliable and durable products.

5. Satisfaction Commitment: If you encounter any issues with our products or services, we are committed to resolving them promptly and finding a solution that fully satisfies you.

Legal Compliance Guarantee:

According to Articles L217-4 to L217-14 of the Consumer Code, the seller is obligated to deliver a product that complies with the sales contract. As an e-commerce retailer, we are responsible for the production and delivery of your products, except in cases where you were legitimately unable to be aware of any defects.

Our products must fully comply with the qualities presented on the product page and packaging. The legal compliance guarantee applies to all our products sold to consumers and covers defects present at the time of delivery.

The buyer must not be aware of any defect at the time of delivery to claim this guarantee. If the buyer was informed before the purchase that the product had a specific defect, they cannot request repair or replacement.

We want every purchase with us to be a positive experience. If you have any feedback or suggestions to improve our services, we would love to hear them.

Thank you for your trust and loyalty.

Best regards,
The OKKO MODE Team.